I WANT ACCESS TO PRE-SALE TICKETS TO THE HOTCHIP FREAKOUT/RELEASE TOUR. HOW DO I DO THIS?
You need to have pre-ordered ‘FREAKOUT/RELEASE’ by Hot Chip through the Official Music Store before 08:59am BST on Thursday 21st April 2022.
You need to have registered via the No Purchase Necessary using password FREAKOUT22 before 08:59am BST on Thursday 21st April 2022.
WHEN WILL I GET MY ACCESS CODE?
If you purchased an album, you will receive, on your confirmation email, the link and passcode to pre-register for tickets.
Please note it is a maximum of 4 tickets per order.
WHEN DOES THE TICKET SALE OPEN?
You can register for tickets between 10am BST on Tuesday 19th April, you have 48 hours to enter and the draw closes at 09.59am BST on Thursday 21st April 2022.
Registration does not guarantee you tickets; it guarantees your eligibility to access the ticket draw.
You will get an email confirming if you got tickets shortly after the draw closes.
Due to the limited number of early release tickets, the fairest way to get tickets into real fans' hands is via a ticket draw. Everyone has the same amount of time to enter the draw, so there's no 9am panic, or online waiting rooms. Once the time is up, the tickets are drawn and we'll let you know whether you're in luck, or if you missed out on tickets this time round.
HOW DO I REDEEM MY CODE?
Simply follow the link provided in the pre-order album purchase email, which will take you to a designated registration page for the presale.
Here you will be asked for the passcode also provided in the pre-order album purchase email to access.
I'VE PRE-ORDERED FREAKOUT/RELEASE BUT I HAVE NOT RECEIVED MY CODE YET, WHY?
You should receive your code, as part of the order confirmation, a few minutes after your order is placed, please check both your inbox and junk mail folders carefully to locate this email.
If you have not received this code, please contact:
The code, along with the link to enter the draw will be sent to the email address that you used when making your album purchase.
I'VE ENTERED MY ACCESS CODE – BUT IT DOES NOT WORK. WHAT SHOULD I DO?
If your code does not work - please email:
I'VE ENTERED MY ACCESS CODE ON THE TICKET PAGE – BUT I’M HAVING ISSUES ENTERING THE DRAW. WHAT SHOULD I DO?
If you have successfully entered your presale code, but are experiencing any issue completing your entry into the draw – please submit your enquiry to planet here:
IF I ORDER MORE THAN ONE ALBUM FORMAT, WILL I GET ADDITIONAL CODES?
One code is issued per customer.
I’VE PRE-ORDERED FREAKOUT/RELEASE FROM ANOTHER RETAILER, WILL I STILL RECEIVE MY CODE?
In order to qualify for the ticket presale you need to order directly from the Official Music Store.